Scribenote Consent Form

As part of our commitment to providing the best possible care for our customers and their pets,
Best Friends Animal Hospital and any of its affiliated hospitals (collectively the
“Hospital”) may, with your consent, use an automated notetaking technology application
utilizing artificial intelligence (the “Application”) to record and transcribe notes from
conversations during veterinary appointments. This AI-powered scribe system assists our
veterinary team by recording and transcribing veterinary consultations to enhance the accuracy
and efficiency of your pet’s medical records. The veterinarian will then review, edit, and
finalize the medical records to ensure all adequate and accurate information is recorded and maintained.

We may employ different vendors, such as Scribenote (provided by Scribenote, Inc.) or other
similar vendors (the “System Vendor”) to provide the Application used to record and transcribe
conversations between our veterinary staff and customers, with both parties’ consent, while
fulfilling our customers’ pet care needs.

We do not use or disclose any information outside of what is necessary to transcribe notes
relating to providing pet care, perform quality control review related to the treatment, and assert
or defend claims related to providing our services. The Hospital and its System Vendor will
not sell, lease, trade or otherwise profit from your information.

The transcript and recordings of veterinary visits are housed on third-party cloud servers that
are maintained and secured by the System Vendor, and accessible by the Hospital. The Hospital
and its System Vendors treat your information as confidential and exercise reasonable care to
protect it from disclosure to unauthorized third parties. Your information will be destroyed by
the Hospital and its System Vendor when the initial purpose for collecting or obtaining it has
been satisfied or within one (1) year after the records are no longer needed for the pet’s
treatment, unless required to be maintained for longer in accordance with applicable law or as
necessary to defend against claims or assert the Hospital’s rights.

ACKNOWLEDGMENT AND CONSENT: By signing below, I acknowledge that I have
read the Hospital’s Acknowledgment and Consent, understand it, agree to abide by it and
voluntarily consent to the Hospital’s and/or its System Vendor’s recording, storage, use,
transcription, disclosure, and destruction in accordance with the purposes described above.